Privacy Policy
Last updated: April 2025
Hello Taxi values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, mobile platform, and taxi booking services. By using Hello Taxi, you agree to the terms outlined in this policy.
1. Information We Collect
When you use Hello Taxi's booking services, we may collect the following types of personal information:
- Full name and contact details (mobile number, email address)
- Pickup location, drop-off destination, and travel route details
- Booking history, trip preferences, and scheduling information
- Payment method preferences (we do not store card details)
- Device information and IP address for security purposes
- Feedback, ratings, and support communication records
2. How We Use Your Information
The information we collect is used solely to provide and improve our taxi booking services. Specifically, we use your data to:
- Confirm and manage your taxi bookings
- Assign the nearest available driver to your location
- Send booking confirmations, updates, and ride status alerts
- Provide responsive customer support and resolve complaints
- Improve our platform, services, and user experience
- Comply with applicable legal and regulatory obligations
We do not use your personal data for unrelated marketing purposes without your explicit consent.
3. Data Sharing & Third Parties
Hello Taxi does not sell, rent, or trade your personal information to third parties. We may share limited data with trusted service providers (such as payment processors or SMS gateway providers) only to the extent necessary to deliver our services. All third-party partners are required to handle your data securely and in compliance with applicable privacy laws.
4. Data Protection & Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our systems use encrypted connections (HTTPS) and access controls to keep your data safe. While no digital platform can guarantee 100% security, we continuously update our practices to minimize risk.
5. Data Retention
We retain your personal information only for as long as necessary to provide our services or as required by law. If you wish to delete your account or request removal of your data, you may contact us and we will process your request within a reasonable timeframe, subject to any legal obligations.
6. Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can control cookie settings through your browser at any time. Disabling cookies may affect some features of our website.
7. Your Rights
As a user of Hello Taxi, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Withdraw consent for data processing at any time
- Lodge a complaint with a relevant data protection authority
8. Changes to This Policy
Hello Taxi reserves the right to update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any significant changes will be communicated via our website or through direct notification. We encourage you to review this page periodically to stay informed.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please do not hesitate to contact the Hello Taxi support team through our website's contact form, via email, or by calling our customer support number. We are committed to addressing your concerns promptly and transparently.